SugarShape × Paula Lambert lingerie collection

These days, it’s not always a given to receive such fantastic customer service. I think that’s brilliant and wanted to say a big thank you once again, including for the discount.

It was my first order from this shop and I tried everything on today. It fits really well and I’m going to keep it all. The quality is also superb and, thanks to the clear sizing guide, this is the first time I’ve found something that fits straight away.

All in all, I have to say that I’m really more than satisfied and you’ve definitely gained a new customer :) I’m already looking at other items ;)

I love your bikinis – they’re the only ones that fit me and are comfortable too! They’re absolutely brilliant!

II’ve been a Sugarshape customer for quite some time now and have always been happy with their bras. The quality is excellent. They’re durable and, especially if you hand-wash them, they last for years without losing their shape.
You only really realise how good a customer service is when you need it. I rang because a particular style fitted me perfectly, but I needed a different colour, which wasn’t available in that style.
In a sympathetic and professional manner, I was asked questions to analyse the underlying issue, and lo and behold: I was recommended bras that perfectly matched my criteria. One of them, in my chosen colour, fitted perfectly.
I’d like to encourage everyone to seek advice from customer service. It was a great experience with a perfect result. Thank you – I felt taken seriously, supported and perfectly advised.

Thank you so much for the smooth refund process for my first order – which, unfortunately, didn’t fit.
My second order, however, fit like a glove! The quality is unbeatable! No more pinching, no more squeezing, and no more embarrassing tugging! I’d love to wear these bras day and night! They’re the best bras my boobs have ever had. Simply fantastic!

I just opened my order and noticed that the bras weren't individually wrapped in small plastic bags. Great! No extra plastic waste! I just wanted to thank you for your efforts to reduce waste.

Thank you for your fantastic service. I'm always thrilled when I order from you. I love buying my bras from you, and have been exclusively doing so for quite some time now.

Why? Because you provide amazing service. When I ordered a bra in the wrong size with my last order, you emailed me before shipping, and I was able to get the correct size. With my current order, you automatically sent me the Aira bra one cup size smaller, as it apparently runs large. And what can I say? It fits perfectly.
I will never order my bras from anywhere else again.

Both the advice and the entire process (shipping, return, exchange for a bra box) are truly sensational. Kudos for that.

I would like to leave you a big, personal compliment. For people with special or changing sizes, it is often difficult to find bras that fit well and still look beautiful. For a long time, I felt exactly the same way: I often chose something simply because it more or less fitted – even when I didn’t actually like it.

Even personal fittings in department stores were sometimes helpful, but in the end they rarely truly matched my needs or my taste. With you, it’s completely different. Your bras fit me through every phase of my body, and I genuinely feel comfortable wearing them. You can really tell how much care, expertise and experience go into your products.

Shipping is fast, exchanges and size adjustments are uncomplicated, and returns are handled in a genuinely pleasant way. I wholeheartedly recommend you, because for the first time I truly feel well looked after. Thank you for doing your work in such a thoughtful, reliable and customer-friendly way.